Returns & Exchanges

At Union Coffee, we strive for complete satisfaction with every roast; however, due to the perishable nature of coffee, we can only accept returns on non-consumable brewing equipment and accessories within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused item in its original packaging, ensuring all manuals and components are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process a refund to your original payment method within 5-7 business days.